Karen Isaacs

Vice President, Human Resources



Based in Philadelphia, Karen Isaacs oversees JLT’s U.S. retail, reinsurance, and wholesale operations which include over 650 employees operating in more than 30 locations. Within this role, Karen leads the HR operations, the cultural strategy and serves as a member of the senior management team.

Karen brings to JLT over 20 years of human resource experience. Previously, Karen worked as SVP of HR at Hamilton Insurance Group. She was responsible for creating and implementing an integrated global human resources agenda around culture and operations. Prior to this role, Isaacs served as Vice President, Strategic Human Resources for AIG where she was responsible for the Customer Operations human capital plan worldwide providing HR leadership to grow business operations service centers to create a roadmap for service excellence. Isaacs began her career at Gannett, Co., Inc.

Karen holds a Bachelor of Science in Human Resources Management from Indiana University and is a member of SHRM and HRPS associations.